SURFCAM Troubleshooting

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If SURFCAM fails to START or RUN when clicking on the Icon, check these settings.

Check SURFCAM Requirements

• Support Operating Systems
  • Windows 2000 sp4
  • Windows XP sp2
  • Windows x64
  • Windows Vista
• Graphics Card with Direct X9 Drivers.
  • NVIDIA Quadro Series Recommended
  • ATI Fire GL Series Recommended

Check Display Requirements

• Are you running at least 1024x768 resolution?
• Is your Color Depth set to 32 bit?
• Is your Hardware Acceleration set to FULL?
• Does your Graphics Card have at least 32 MB RAM?
• Is your Graphics Driver DX9 compatible?
• Run DXDiag from the RUN menu, click Display Tab, Click Test Direct 3D button

Do you get an Error Message?

Check File Issues

• Did you manually edit your C:\SURFCAM\Velcity3\Surfcam.ini file or overwrite it with another copy?
  • (try renaming the Surfcam.ini file to Surfcam.ini.old then copy\paste the Surfcam.ini file from the \Velocity3\Def folder and make sure to uncheck the "read only" box before Starting SURFCAM.
• Check your C:\SURFCAM\Velocity3\ folder for the presence of a *.SCBAK file.
  • (this is the auto backup file and it may be corrupt, delete the file)

Check File and Folder Permissions

• Do you have Administrative Permissions?
  •  (only necessary to install)
• What username were you logged in as when you installed SURFCAM?
  • (your profile may not have any or proper permissions)
• Do you have Modify Permission to the C:\SURFCAM folder or installed location?
  • (this is the minimal permissions, FULL is better.)

Registry Issue

• The Registry may have an Invalid MRU path or a inaccessible \\UNC path.
  • (HKEY_CURRENT_USER\Software\SURFWARE\SurfCAM\Recent File List and delete String Values)

Check Anti-Virus Software

• Disable your Anti-Virus Software
  • (if this works you can add the SURFCAM.exe or Directory to the Exclusion List)

Check for Incompatibility with other Software

• Close all applications
  • (other software could reduce the hardware acceleration)
• Check your Event View for any Error that may help diagnose.
• Direct X software issue, try reinstall Direct X
  • Direct X Download

SIM - Security Device Drivers

• Are you trying to use the Software in DEMO mode?
  • Direct X Download
  • (Bad Installation)
• Do you have the SIM attached to the Parallel or USB Port?
  • (The SIM may be defective, try on a different USB Port or PC)

Bad Installation

• Uninstall SURFCAM and delete these Registry Entries
  • Backup your Config files, Post and SCPRT files. (this util should help)
  • Double Check the SURFCAM folder for Customer Files
  • Uninstall SURFCAM
  • Delete these Registry Values
  • HKEY_CURRENT_USER\Software\SURFWARE
  • HKEY_CURRENT_USER\SurfCam
  • HKEY_LOCAL_MACHINE\SOFTWARE\Surfware
  • HKEY_LOCAL_MACHINE\SOFTWARE\Surfware, Incorporated
  • Reboot and Re-Install